Freqently Asked Questions (FAQs) for Mac

OBS Setting

1. "Starting the output failed...If you are using the NVENC or AMD encoders, make sure yourvideo drivers are up to date."

Solution

1. Quit OBS and the annotator app, and restart them;
2. If it still doesn't work, go to OBS, click 'Setting'
3. Go to 'Output' and make sure the 'Output Mode' is simple
4. Scroll down to the section or 'Recording', check the Video Encoder. If your current encoder is Software, change it to hardware, otherwise change it to software.
5. Quit OBS and annotator app, restart them.

2. Backend: start record failed. authentication enabled but no password provided

Solution

Check Setup OBS Websocket Server part, make sure 'Enable Authentication' is unchecked.

Unable to upload data

1. When you click upload, if the following message is shown

Solution

1. Check your network connection. You might need a VPN.
2. Make sure the video is not too long (e.g. more than 15mins)

Can't stop recording. It keeps processing.

Solution

1. This might happen the first time you start the app and finsih your OBS setup. Please restart OBS and the app and try again.
2. If your recording is about the Calendar app on Mac, record another piece of data that avoids Calendar app (eg. website task). If this time it works, please avoid recoridng Calendar tasks for now.